A Comprehensive Framework of Design Thinking Approach in Knowledge Management: A Review in Academic Context

  • Sk Mamun Mostofa Department of Information Science and Library Management, University of Dhaka Nilkhet Rd, Dhaka 1000, Bangladesh
  • Roslina Othman Department of Library and Information Science, KICT, International Islamic University Jalan Gombak, 53100 Kuala Lumpur, Malaysia
  • Debarshi Mukherjee Department of Business Management, Tripura University (Central University) 8H Tripura University gate, Agartala, Tripura 799022, India
  • Khandakar Kamrul Hasan PhD Scholar, Tripura University (Central University), India
Keywords: KM, DT, design knowledge, knowledge sharing, educational institutions, design systems.

Abstract

Aim of research. Design thinking (DT) is an essential context for knowledge management (KM), as it promotes the link between KM initiatives and an organization's strategic goals and objectives. This article analyzes the DT process in terms of its capability to create KM. The detailed analysis on the aspect of the working mechanism of DT – how KM is represented and created in the process. This article examines the DT procedure in terms of its ability to generate design knowledge. In this regard, the main purpose of this paper is to review the approaches to KM applied to DT and to suggest directions for how such a supervisory system could evolve.

Methodology. This study is thematic in its nature and it was prepared on the basis of secondary data and also based on an inclusive review of the literature and similarly computation of secondary information. To formulate this paper the researchers used books, earlier published articles, conference papers, and numerous research reports.

Results and conclusions. This article concludes by proposing an intuitive model for DT and KM. KM for its successful application in higher learning institutions in the areas of course design institutional strategy formation and faculty resource sharing.

Author Biographies

Sk Mamun Mostofa, Department of Information Science and Library Management, University of Dhaka Nilkhet Rd, Dhaka 1000, Bangladesh

Assistant Professor

Roslina Othman, Department of Library and Information Science, KICT, International Islamic University Jalan Gombak, 53100 Kuala Lumpur, Malaysia

Head of the Department of Library and Information Science, KICT, International Islamic University Malaysia, Gombak, Kualalumpur, Malaysia

Debarshi Mukherjee, Department of Business Management, Tripura University (Central University) 8H Tripura University gate, Agartala, Tripura 799022, India

Associate Professor and HOD of Business Management, Tripura University. His endeavour in research has earned over 70 publications including a book, research papers, working papers, concept papers, conference proceedings, popular articles, and edited books. He is an alumnus of Visva Bharati, Santiniketan and Banasthali Vidyapith, Rajasthan, India.

Khandakar Kamrul Hasan, PhD Scholar, Tripura University (Central University), India

Khandakar Kamrul Hasan is an International Research Scholar under the supervision of Dr. Debarshi Mukherjee in the department of business management at Tripura University. He has completed his Bachelor and Master from Saint Petersburg State Polytechnical University, Saint Petersburg, Russia.

References

Abdullah, R., Selamat, M.H., Sahibudin, S., & Alias, R. A. (2005). A framework for knowledge management system implementation in collaborative environment for higher learning institution. Journal of Knowledge Management Practice.

Agarwal, N. K., Poo. D. C., & Goh, J. M. (2005). Managing quality of information retrieval for effective knowledge management. In Proceedings of the 3rd World Conference for Software Quality (3WCSQ), 205-214.

Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly, 107-135.

Alexander, C. (1964). Notes on the synthesis of form.5, Boston: Harvard University Press.

Al-Mahruqi, H. N., Bouazza, A., & Al-Suqri, M. N. (2019). Readiness of public and private sector organizations for knowledge management: A literature review. Journal of Arts & Social Sciences, 10(2).

Beckman, S. L., & Barry, M. (2007). Innovation as a learning process: Embedding design thinking. California Management Review, 50(1), 25-56.

Beckman, T. (1998). Knowledge management seminar notes. ITESM, Monterrey, Mexico.

Bhatt, G. D. (2001). Knowledge management in organizations: examining the interaction between technologies, techniques, and people. Journal of knowledge management, 5(1), 68-75.

Boisot, M. (1987). Information and Organizations: The Manager as Anthropologist. London: Fontana Press.

Bouthillier, F., & Shearer, K. (2002). Understanding knowledge management and information management: the need for an empirical perspective. Information research,8(1), 8-1.

Buchanan, R. (1992). Wicked problems in design thinking. Design issues, 8 (2), 5-21.

Chujfi, S., Meinel, C. (2020). Matching cognitively sympathetic individual styles to develop collective intelligence in digital communities. AI &Soc, 35, 5–15. Retrieved from https://doi-org.ezlib.iium.edu.my/10.1007/s00146-017-0780-x.

Cucovic, A. Cucovic, O. (2014). The importance of knowledge management in contemporary management. Nr.3, Viti.

Dorton, S., Tupper, S., & Maryeski, L. (2017). Going digital: Consequences of increasing resolution of a war gaming tool for knowledge elicitation. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 61(1), 2037–2041. https://doi.org/10.1177/1541931213601988.

Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organization manage what the know. Boston: Harvard Business School Press.

Elsbach, K. D. (2018). Design thinking and organizational culture: A review and framework for future research. Journal of Management, 20(10), 1– 33.

Feather, J. and Sturges, P. (2003). International Encyclopedia of Information and Library Science. (2nded.) London: Routledge.

Frid, R. (2003). A common KM framework forthe Government of Canada: Frid framework for enterprise knowledge management. Canadian Institute of Knowledge Management, Ontario.

Grayson & O'Dell (1998). Mining your hidden resources. Across the Board, 23-28.

Gregory, S. A. (1966). The design method. London: Butterworth.

Hassi, L. & Laakso, M. (2011). Conceptions of design thinking in the design and management discourses open questions and possible directions for research. Diversity and unity: Proceedings of IASDR2011, the 4th World Conference on Design Research, 31 October - 4 November, Delft, the Netherlands.

Islam, N., Islam, S. & Razzak, A. (2020). Problems of knowledge management practices in libraries and information centres of Bangladesh. International Federation of Library Associations and Institutions, 46(1), 34–51.

Jain, P (2013). Knowledge management in academic libraries and information centres: A case of university libraries. Journal of Information and Knowledge Management, 12(4).

Johansson-Sköldberg, Woodilla, U.J., & Çetinkaya, M. (2013). Design thinking: past, present and possible futures. Creativity and Innovation Management, 22 (2), 121-146.

Karadsheh, L. (2009). A theoretical framework for knowledge management process: towards improving knowledge performance.

Kimbell, L. (2009). Beyond design thinking: Design –as- practice and design- in- practice. The CRESC 5th annual conference 2009 “Objects –What Matters? Technology value and social Change”, University of Manchester, September 1-4.

Kolb, D. A. (2014). Experiential learning: Experience as the source of learning and development. London: FT Press.

Lai, H., & Chu, T. H. (2000). Knowledge management: a review of theoretical frameworks and industrial cases. In System Sciences, 2000. Proceedings of the 32rd Annual Hawaii International Conference.

Lank (1997). Leveraging invisible assets: the human factor. Long Range Planning, (30), 406-412.

Leuzinger, R. Lee, G.K. & Korber, I. (2013). Keeping up With Design Thinking. Association of College & Research Libraries (ACRL). Retrieved from www.ala.org/acrl/publications/keeping_up_with/design.

Liebowitz, J. (1999). Building organizational intelligence: A knowledge management primer. CRC press.

Lor, R.R. (2017). Design thinking in education: A critical review of literature, Conference Proceedings. May 24-26, Bangkok, Thailand.

Luka, I. (2014). Design thinking in Pedagogy. Journal of Education Culture and Society, 2, 63-74.

Marquardt, M. (1996). Building the Learning Organization: A Systems Approach to Quantum Improvement and Global Success. New York: McGraw-Hill.

McAdam & McCreedy (1999). A critical review of knowledge management models. The Learning Organization, 6 (3), 91-101.

Mostofa, S.M., & Sultana, N. (2019). Present scenario of knowledge management effectuation in the national library of Bangladesh: A study. Journal of Multidiscip. Science, 1 (2), 1-8.

Mukherjee, D. (2014). Factors of management education in India as perceived by learners and providers: An empirical study. Vision, 18(2), 73-80.

Parikh, M. (2001). Knowledge Management Framework for High-Tech Research and Development. Engineering Management Journal, 13(3).

Razzouk, R. & Shute, V. (2012). What is design thinking and why is it important? Review of Educational Research, 82(3), 330–348.

Rittel, H. (1972). On the planning crisis: Systems analysis of the ‘first and second generations'. Bedriftskonomen, (8), 390-396.

Rowley, J. (2001). Knowledge management in pursuit of learning: the learning with knowledge cycle. Journal of Information Science, 27(4), 227-236.

Rubenstein-Montano, B., Liebowitz, J., Buchwalter, J. McCaw, D., Newman, B., Rebeck K., (2001). A systems thinking framework for knowledge management. Decision Support Systems, (31), 5–16.

Rylander, A. (2009). Design thinking as knowledge work: Epistemological foundations and practical implications. Forthcoming in Journal of Design Management.

Shute, V. J., & Becker, B. J. (2010). Innovative assessment for the 21st century. New York, NY: Springer-Verlag.

Siddiqui, S. & Walia, P. K. (2013). A comparative analysis of library and information science post graduate education in India and UK. Library Philosophy and Practice.

Simon, H. A. (1969). The sciences of the artificial. Cambridge, MA: MIT Press.

Stankosky & Baldanza (2001). A Systems Approach to Engineering a KM System. Unpublished manuscript.

Stumpf, S. C., & McDonnell, J. T. (2002). Talking about team framing: Using argumentation to analyse and support experiential learning in early design episodes. Design Studies, 23, 5-23.

Supyuenyong, V., & Islam, N. (2006). Knowledge management architecture: Building blocks and their relationships. Technology Management for the Global Future, 3, 1210-1219.

Thoring, K. & Mueller, R.M. (2011). Creating knowledge in design thinking: The relationship of process steps and knowledge types. Diversity and unity: Proceedings of IASDR2011, the 4th World Conference on Design Research, 31 October - 4 November, Delft, the Netherlands.

Tyndale, P. (2000). The organisational knowledge development life cycle: From knowledge creation to knowledge application. Paper presented at the ECKM European Conference on Knowledge Management.

Walch M., Morita T., Karagiannis D., Yamaguchi T. (2019). A knowledge-based conceptual modelling approach to bridge design thinking and intelligent environments. In: Douligeris C., Karagiannis D., Apostolou D. (eds) Knowledge Science, Engineering and Management. KSEM. Lecture Notes in Computer Science, 11775. Springer, Cham.

Wang, S. & Wang, H. (2008). A design thinking approach to teaching knowledge management. Journal of Information Systems Education, 19(2).

Welsh, M.A. & Dehler, G. E. (2012). Combining critical reflection and design thinking to develop integrative learners. Journal of Management Education, 20(10), 1– 32.

Young, R. (2008). Knowledge associates international KM definition. Retrieved from http://www.knowledge-managementonline.com/knowledge-associates-international-km-definition.html.

Zahedi, M., Poldma, T., Baha, E., Haats, T. (2012). Design thinking and aesthetic meaning-making: Interlaced means to engage in collaborative knowledge-building. Proceedings of the 9th Nord Design conference, Denmark.

Published
2020-09-11
How to Cite
Mostofa, S. M., Othman, R., Mukherjee, D., & Hasan, K. K. (2020). A Comprehensive Framework of Design Thinking Approach in Knowledge Management: A Review in Academic Context. Journal of Education Culture and Society, 11(2), 281-294. https://doi.org/10.15503/jecs2020.2.281.294